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Helpdesk

Open a helpdesk ticket.

For existing clients. Tell us what’s going on and it lands in our ticket queue straight away — you’ll get an email confirmation with your ticket number.

We’re on it

Quick question or full outage — start here.

The more detail you give us, the faster we can fix it: what you were doing, what you expected, and any error message you saw.

📞(832) 743-0156 — for anything Critical, submit the form, then call
🎫Every request becomes a ticket; replies come to the email you enter
🌐www.itguru.support

Choosing a priority

Low
Questions, requests, and anything that can wait a few days.
Medium
Something’s wrong but you can keep working.
High
It’s stopping someone from working.
Critical
A site, a server or the whole team is down, or a possible security incident. Call us too.
IT Guru working at a server rack
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    Can’t use the form? Call (832) 743-0156.